Refunds Policy
At Digikom, we strive to provide top-notch digital marketing, website designing, and graphic designing services to meet our clients’ needs. However, we understand that there may be circumstances where you may require a refund. Please read our refund policy carefully to understand our terms and conditions.
Eligibility for Refund
We aim to deliver quality services; however, refunds are applicable under the following conditions:
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Service Not Delivered: If the agreed-upon service has not been initiated or delivered within the specified timeframe.
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Project Cancellation: If you choose to cancel the project before any substantial work has been carried out.
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Service Dissatisfaction: If the delivered work does not meet the agreed project scope after multiple revisions and attempts to resolve the issue.
Non-Refundable Services
Refunds are not applicable in the following cases:
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Completed Projects: Once a project is completed and approved by the client.
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Change of Mind: Refunds are not issued if you decide to discontinue the project after the work has started and progress is satisfactory.
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Third-Party Expenses: Any costs incurred for third-party services such as domain registration, hosting fees, or software purchases.
Refund Request Process
To request a refund, please follow these steps:
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Submit a Request: Email us at [Your Email] with your order details and the reason for the refund request.
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Evaluation: Our team will review your request and assess the eligibility within 7 business days.
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Resolution: If approved, the refund will be processed within 14 business days via the original payment method.
Partial Refunds
In cases where partial work has been completed, we may offer a partial refund based on the amount of work already delivered.
Contact Us
For any refund-related queries, please contact our support team at [Your Contact Details]. We are committed to ensuring customer satisfaction and resolving issues promptly.
By engaging with our services, you agree to our refund policy terms and conditions.